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MAKING CHANGES TO YOUR ACCOUNT

Once you get started with EMG, you may need to make changes or updates to your account. EMG offers you multiple avenues to update your account. Some changes are best made by our 24-hour call center while others may be better suited for the local sales and support office. To make it easier for you to get the right support, we have provided a list of the most common changes below and who to contact for help. As always, if you are not sure what to do, we recommend contacting the 24-hour call center at 800-789-8897.

Contact the 24-hour Customer Service line at
800-789-8897 (option 3) for the following changes.

  • Adding a Card Type (Merchant has #): Add an existing Discover/AMEX/Diners/JCB account # to a merchant account.
  • Auto-close/Timed Upload (Add/Remove): The ability for the machine to batch out automatically; provide desired time.
  • AVS (Adding): The system that asks for addresses, zip codes, etc.
  • AVS (Removing): The system that asks for addresses, zip codes, etc.; removing requires merchant authorization.
  • Cashback on Debit (Add/Remove): Ability to give money back on debit purchases.
  • CVV2 Prompt (Adding): Adding the prompt to enter the last 3 digits on the back of a credit card.
  • CVV2 Prompt (Removing): Removing the prompt to enter the last 3 digits on the back of a credit card.
  • DBA Phone/Address Change (Mailing/Physical): Changing the information for the physical location of the business (Doing Business As).
  • FirstView (Removing): Removing the program to view all transactions online.
  • Fraud Protect Prompt-last 4 digits (Add/Remove): The system prompts the user to enter the last four digits of the credit card.
  • Header/Footer (Add/Remove): Specialized comments/notes at the top or bottom of the receipt.
  • Invoice Number Prompt (Add/Remove): The system prompts for an invoice number.
  • Month End Discount/Daily Discount: Changing to debit the fees with every transaction (daily) or once a month (monthly).
  • Password (Add/Remove): Password protecting certain functions on a terminal.
  • Seasonal Merchant Activation: Re-open a merchant account temporarily for the season, must be a seasonal merchant.
  • Server/Clerk ID Number (Add/Remove): The system prompts for a server number or clerk ID number (for restaurants, salons, etc).
  • Truncation (Add): To allow only the last four digits of a credit card number to print on a receipt.

Contact your local representative for the following changes. Click Here for the EMG Office List.

  • Add Signer(s) on a Merchant Account: Adding a signer on the merchant account; new main application required
  • Adding a Card Type (Merchant needs #): Requesting a new Discover or AMEX # with an Additional Products and Services form
  • Additional TID: Adding a terminal to an existing merchant account; requires ESF
  • Contact Information Change: Contact name or phone number only-DBA and Legal information staying the same
  • DBA Name Change: Changing the name of the physical location of the business; fee will apply
  • DDA Change (Banking Account Change): Changing the banking account information
  • Debit (Add/Remove): The ability to accept debit cards; add with an Additional Products form, remove with a letter
  • Fee/Rate Review (Lower/Increase Rates): Changing any rate or fee on an account; raising requires new application or signed letter
  • FirstView (Adding): The program to view all transactions on line; signed Additional Products form required
  • Gift & Loyalty (Add/Remove): Adding either gift cards or loyalty cards to the account; G&L paperwork to Matt Slickers
  • Global E Telecom (Add/Remove): Special check program that must be added/removed through Global E-see QRG for protocol
  • Host to Term/Term to Host: Changing from terminal capture to host capture, or vice versa; Equipment Setup Form required
  • Multi-Merchant (Add/Remove): Allow a merchant to be placed on a terminal with other merchants, or remove from a specific terminal
  • NetConnect (Add): Using the internet to speed up transactions on certified Paymentech terminals/software
  • Network Change: Changing processing networks (Paymentech, Visanet, etc)
  • Raise High Ticket: Raising the high ticket the merchant wants to accept; statements or financials may be required
  • Refund: Requesting money taken by FAPS to be refunded; provide specific details and reasons
  • Sales Profile Change: Changing the mode in which the merchant takes cards (MOTO, card swipe), changing the percentage of card swipe/MOTO, etc.
  • Seasonal Merchant (Annual to Seasonal Only): Changing a merchant from processing year-round to only certain times of the year
  • Seasonal Merchant Deactivation: Close down a merchant account temporarily for the season; must be a seasonal merchant
  • Secure Chex (Add/Remove): All check programs provided by FAPS (ECC, RCK, etc); Additional Products form required if adding, letter if removing
  • SIC Code Change: Change the specific category the merchant is processing under (dog kennel to pet store, etc)
  • Split Dial for American Express (Add/Remove): The ability to dial directly to American Express
  • Supplies Provided (Add/Remove): To add or remove the program to pay for supplies with each transaction; further paperwork required
  • Switch Monthly Minimum/Annual Fee: Change to monthly minimum fee or an annual fee, or vice versa
  • Terminate Account: Closing the merchant account permanently
  • Tips (Add/Remove): The ability for the machine to accept tips, and print a tip line on the receipt
  • Waive Fees: To ask for a certain fee to be waived; detailed reason must be provided
  • Wireless Terminal (Activate/Deactivate): To turn on or off any of the wireless terminals; charges will apply