MAINTENANCE CENTRAL

If you need to make changes to your merchant account, you have come to the right place. Look at the list below for items that can be updated or changed.

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Contact the 24-hour Customer Service line at
800-789-8897 (option 3) for the following maintenances.

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Adding a Card Type (Merchant has #)

Add an existing Discover/AMEX/Diners/JCB account # to a merchant account.

Auto-close/Timed Upload (Add/Remove)

The ability for the machine to batch out automatically; provide desired time.

AVS (Adding)

The system that asks for addresses, zip codes, etc.

AVS (Removing)

The system that asks for addresses, zip codes, etc.; removing requires merchant authorization.

Cashback on Debit (Add/Remove)

Ability to give money back on debit purchases.

CVV2 Prompt (Adding)

Adding the prompt to enter the last 3 digits on the back of a credit card.

CVV2 Prompt (Removing)

Removing the prompt to enter the last 3 digits on the back of a credit card.

DBA Phone/Address Change (Mailing/Physical)

Changing the information for the physical location of the business (Doing Business As).

FirstView (Removing)

Removing the program to view all transactions online.

Fraud Protect Prompt-last 4 digits (Add/Remove)

The system prompts the user to enter the last four digits of the credit card.

Header/Footer (Add/Remove)

Specialized comments/notes at the top or bottom of the receipt.

Invoice Number Prompt (Add/Remove)

The system prompts for an invoice number.

Month End Discount/Daily Discount

Changing to debit the fees with every transaction (daily) or once a month (monthly).

Password (Add/Remove)

Password protecting certain functions on a terminal.

Seasonal Merchant Activation

Re-open a merchant account temporarily for the season, must be a seasonal merchant.

Server/Clerk ID Number (Add/Remove)

The system prompts for a server number or clerk ID number (for restaurants, salons, etc).

Truncation (Add)

To allow only the last four digits of a credit card number to print on a receipt.

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Contact your local representative for the following maintenances. Click Here for the EMG Office List.

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Add Signer(s) on a Merchant Account

Adding a signer on the merchant account; new main application required

Adding a Card Type (Merchant needs #)

Requesting a new Discover or AMEX # with an Additional Products and Services form

Additional TID

Adding a terminal to an existing merchant account; requires ESF

Contact Information Change

Contact name or phone number only-DBA and Legal information staying the same

DBA Name Change

Changing the name of the physical location of the business; fee will apply

DDA Change (Banking Account Change)

Changing the banking account information

Debit (Add/Remove)

The ability to accept debit cards; add with an Additional Products form, remove with a letter

Fee/Rate Review (Lower/Increase Rates)

Changing any rate or fee on an account; raising requires new application or signed letter

FirstView (Adding)

The program to view all transactions on line; signed Additional Products form required

Gift & Loyalty (Add/Remove)

Adding either gift cards or loyalty cards to the account; G&L paperwork to Matt Slickers

Global E Telecom (Add/Remove)

Special check program that must be added/removed through Global E-see QRG for protocol

Host to Term/Term to Host

Changing from terminal capture to host capture, or vice versa; Equipment Setup Form required

Multi-Merchant (Add/Remove)

Allow a merchant to be placed on a terminal with other merchants, or remove from a specific terminal

NetConnect (Add)

Using the internet to speed up transactions on certified Paymentech terminals/software

Network Change

Changing processing networks (Paymentech, Visanet, etc)

Raise High Ticket

Raising the high ticket the merchant wants to accept; statements or financials may be required

Refund

Requesting money taken by FAPS to be refunded; provide specific details and reasons

Sales Profile Change

Changing the mode in which the merchant takes cards (MOTO, card swipe), changing the percentage of card swipe/MOTO, etc.

Seasonal Merchant (Annual to Seasonal Only)

Changing a merchant from processing year-round to only certain times of the year

Seasonal Merchant Deactivation

Close down a merchant account temporarily for the season; must be a seasonal merchant

Secure Chex (Add/Remove)

All check programs provided by FAPS (ECC, RCK, etc); Additional Products form required if adding, letter if removing

SIC Code Change

Change the specific category the merchant is processing under (dog kennel to pet store, etc)

Split Dial for American Express (Add/Remove)

The ability to dial directly to American Express

Supplies Provided (Add/Remove)

To add or remove the program to pay for supplies with each transaction; further paperwork required

Switch Monthly Minimum/Annual Fee

Change to monthly minimum fee or an annual fee, or vice versa

Terminate Account

Closing the merchant account permanently

Tips (Add/Remove)

The ability for the machine to accept tips, and print a tip line on the receipt

Waive Fees

To ask for a certain fee to be waived; detailed reason must be provided

Wireless Terminal (Activate/Deactivate)

To turn on or off any of the wireless terminals; charges will apply