HOW DO I UPDATE THE TIME AND DATE ON MY CREDIT CARD TERMINAL?

Occasionally, there are reasons whay your credit card terminal will have a time or date that is incorrect. The most common reason is due to the semi-annual daylight saving time changes but al;so may occur when you receive a replacement terminal or power outage. Regardless of the reason, it is important to keep your credit card terminal's time and date accurate.

When your credit card terminal is not reporting the correct time and/or date, you may run into some of the following problems:

If your credit card terminal is programmed to settle your transactions automatically, it may begin to settle your transactions in the middle of the day and cause you further problems with your end of day reconciliation.
If your transactions are not settling on schedule, you will also experience downgrades on your transactions which will lead to higher processing costs.
When keeping copies of your credit card sales slips (receipts) for customer disputes, the correct date and time is essential in providing documentation that the sale was valid.

It is recommended that you regularly check the date and time on your credit card terminal by making it a part of your nightly closing routine. Although it only takes you a moment to verify that the time and date are correct, it will save you hundreds, potentially thousands, of dollars in savings over the course of the year.

How do I update the time and date?

EMG provides helpful Quick Reference Guides (QRGs) to every merchant at the time of installation. The QRg will provide you with step-by-step instructions on how to update the time on your credit card terminal. If you have misplaced your QRG, simply search for your equipment model (typically located on the front of the terminal) in the search box provided at the bottom of this page and you will be linked to a copy of the QRG. For those merchants with an Eliot branded terminal, EMG provides a special set of instructions as follows:

If you fail to locate your correct terminal type, feel free to contact our 24-hour call center at 800-789-8897 and they will walk you through the time update right over the phone.