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1. What is the PCI Smart program and what does enrollment into the program entail?

2. How do I update the time and date on my credit card terminal?

3. How do I update my account address or telephone number?

4. How soon will I have access to funds settled in my system?

5. Who should I contact if a chargeback occurs?

6. How are my monthly fees paid?

7. Does EMG charge a PCI Compliance Fee?

8. Does EMG charge a cancellation or termination fee?

WHO SHOULD I CONTACT IF A CHARGEBACK OCCURS?

Please contact our Chargeback Department at 800-789-8897 (option 5) to discuss chargebacks. They will be able to provide you with all the information needed for this situation.